What Is Service Delivery Automation & Why Is it Important?

Category

Array
(
    [0] => WP_Term Object
        (
            [term_id] => 243
            [name] => Accounts Receivable
            [slug] => accounts-receivable
            [term_group] => 0
            [term_taxonomy_id] => 243
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 10
            [filter] => raw
        )

    [1] => WP_Term Object
        (
            [term_id] => 188
            [name] => Agile Innovation
            [slug] => agile-innovation
            [term_group] => 0
            [term_taxonomy_id] => 188
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 14
            [filter] => raw
        )

    [2] => WP_Term Object
        (
            [term_id] => 121
            [name] => Application Development
            [slug] => application-development
            [term_group] => 0
            [term_taxonomy_id] => 121
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 16
            [filter] => raw
        )

    [3] => WP_Term Object
        (
            [term_id] => 94
            [name] => Artificial Intelligence
            [slug] => artificial-intelligence
            [term_group] => 0
            [term_taxonomy_id] => 94
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 4
            [filter] => raw
        )

    [4] => WP_Term Object
        (
            [term_id] => 84
            [name] => Business
            [slug] => business
            [term_group] => 0
            [term_taxonomy_id] => 84
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 59
            [filter] => raw
        )

    [5] => WP_Term Object
        (
            [term_id] => 235
            [name] => Client Collaboration Portal
            [slug] => client-collaboration-portal
            [term_group] => 0
            [term_taxonomy_id] => 235
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 8
            [filter] => raw
        )

    [6] => WP_Term Object
        (
            [term_id] => 148
            [name] => Coding
            [slug] => coding
            [term_group] => 0
            [term_taxonomy_id] => 148
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 1
            [filter] => raw
        )

    [7] => WP_Term Object
        (
            [term_id] => 114
            [name] => Content Marketing
            [slug] => content-marketing
            [term_group] => 0
            [term_taxonomy_id] => 114
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 2
            [filter] => raw
        )

    [8] => WP_Term Object
        (
            [term_id] => 109
            [name] => COVID-19
            [slug] => covid-19
            [term_group] => 0
            [term_taxonomy_id] => 109
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 1
            [filter] => raw
        )

    [9] => WP_Term Object
        (
            [term_id] => 69
            [name] => CRM
            [slug] => crm
            [term_group] => 0
            [term_taxonomy_id] => 69
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 51
            [filter] => raw
        )

    [10] => WP_Term Object
        (
            [term_id] => 318
            [name] => Customer Data Platforms
            [slug] => customer-data-platforms
            [term_group] => 0
            [term_taxonomy_id] => 318
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 1
            [filter] => raw
        )

    [11] => WP_Term Object
        (
            [term_id] => 90
            [name] => Customer Experience
            [slug] => customer-experience
            [term_group] => 0
            [term_taxonomy_id] => 90
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 33
            [filter] => raw
        )

    [12] => WP_Term Object
        (
            [term_id] => 127
            [name] => Data
            [slug] => data
            [term_group] => 0
            [term_taxonomy_id] => 127
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 11
            [filter] => raw
        )

    [13] => WP_Term Object
        (
            [term_id] => 317
            [name] => Data Integration
            [slug] => data-integration
            [term_group] => 0
            [term_taxonomy_id] => 317
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 1
            [filter] => raw
        )

    [14] => WP_Term Object
        (
            [term_id] => 108
            [name] => Digital Marketing
            [slug] => digital-marketing
            [term_group] => 0
            [term_taxonomy_id] => 108
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 3
            [filter] => raw
        )

    [15] => WP_Term Object
        (
            [term_id] => 85
            [name] => Digital Transformation
            [slug] => digital-transformation
            [term_group] => 0
            [term_taxonomy_id] => 85
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 54
            [filter] => raw
        )

    [16] => WP_Term Object
        (
            [term_id] => 242
            [name] => Document Management
            [slug] => document-management
            [term_group] => 0
            [term_taxonomy_id] => 242
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 6
            [filter] => raw
        )

    [17] => WP_Term Object
        (
            [term_id] => 83
            [name] => innovation
            [slug] => innovation
            [term_group] => 0
            [term_taxonomy_id] => 83
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 6
            [filter] => raw
        )

    [18] => WP_Term Object
        (
            [term_id] => 113
            [name] => Lead Generation
            [slug] => lead-generation
            [term_group] => 0
            [term_taxonomy_id] => 113
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 4
            [filter] => raw
        )

    [19] => WP_Term Object
        (
            [term_id] => 86
            [name] => Mobile Application
            [slug] => mobile-application
            [term_group] => 0
            [term_taxonomy_id] => 86
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 3
            [filter] => raw
        )

    [20] => WP_Term Object
        (
            [term_id] => 98
            [name] => Process Automation
            [slug] => process-automation
            [term_group] => 0
            [term_taxonomy_id] => 98
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 24
            [filter] => raw
        )

    [21] => WP_Term Object
        (
            [term_id] => 79
            [name] => Social Media Marketing
            [slug] => social-media-marketing
            [term_group] => 0
            [term_taxonomy_id] => 79
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 1
            [filter] => raw
        )

    [22] => WP_Term Object
        (
            [term_id] => 220
            [name] => Software
            [slug] => software
            [term_group] => 0
            [term_taxonomy_id] => 220
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 7
            [filter] => raw
        )

    [23] => WP_Term Object
        (
            [term_id] => 103
            [name] => SugarCRM
            [slug] => sugarcrm
            [term_group] => 0
            [term_taxonomy_id] => 103
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 10
            [filter] => raw
        )

    [24] => WP_Term Object
        (
            [term_id] => 168
            [name] => System Integration
            [slug] => system-integration
            [term_group] => 0
            [term_taxonomy_id] => 168
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 34
            [filter] => raw
        )

    [25] => WP_Term Object
        (
            [term_id] => 157
            [name] => Tax Resolution
            [slug] => tax-resolution
            [term_group] => 0
            [term_taxonomy_id] => 157
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 3
            [filter] => raw
        )

    [26] => WP_Term Object
        (
            [term_id] => 244
            [name] => Taxation
            [slug] => taxation
            [term_group] => 0
            [term_taxonomy_id] => 244
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 2
            [filter] => raw
        )

    [27] => WP_Term Object
        (
            [term_id] => 1
            [name] => Uncategorized
            [slug] => uncategorized
            [term_group] => 0
            [term_taxonomy_id] => 1
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 0
            [filter] => raw
        )

    [28] => WP_Term Object
        (
            [term_id] => 70
            [name] => Web App
            [slug] => web-app
            [term_group] => 0
            [term_taxonomy_id] => 70
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 1
            [filter] => raw
        )

    [29] => WP_Term Object
        (
            [term_id] => 197
            [name] => WordPress
            [slug] => wordpress
            [term_group] => 0
            [term_taxonomy_id] => 197
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 2
            [filter] => raw
        )

)

Accounts Receivable

Agile Innovation

Application Development

Artificial Intelligence

Business

Client Collaboration Portal

Coding

Content Marketing

COVID-19

CRM

Customer Data Platforms

Customer Experience

Data

Data Integration

Digital Marketing

Digital Transformation

Document Management

innovation

Lead Generation

Mobile Application

Process Automation

Social Media Marketing

Software

SugarCRM

System Integration

Tax Resolution

Taxation

Uncategorized

Web App

WordPress

Array
(
    [0] => Accounts Receivable
    [1] => Agile Innovation
    [2] => Application Development
    [3] => Artificial Intelligence
    [4] => Business
    [5] => Client Collaboration Portal
    [6] => Coding
    [7] => Content Marketing
    [8] => COVID-19
    [9] => CRM
    [10] => Customer Data Platforms
    [11] => Customer Experience
    [12] => Data
    [13] => Data Integration
    [14] => Digital Marketing
    [15] => Digital Transformation
    [16] => Document Management
    [17] => innovation
    [18] => Lead Generation
    [19] => Mobile Application
    [20] => Process Automation
    [21] => Social Media Marketing
    [22] => Software
    [23] => SugarCRM
    [24] => System Integration
    [25] => Tax Resolution
    [26] => Taxation
    [27] => Uncategorized
    [28] => Web App
    [29] => WordPress
)

Service Delivery Automation has become the talk of the town since companies with the most flawless service delivery are winning today. So, the conversation among C suite revolves around improving the customer experience for service delivery. For many, this means leveraging AI and Automation to improve productivity and drive home a good experience.

A study done with companies that had undertaken various automation projects across the enterprise revealed that 24% were already using AI and Robotic Process Automation to perform manual & routine tasks. The study carried out by Deloitte mentioned that these companies were emphasizing making their delivery operations as fast and seamless as possible using AI and automation.

A change in the operating procedure of any company is scary. Migrating data and helping users adopt the changes is one of the most crucial parts. So, it becomes pertinent to understand the why behind service delivery automation.

What Is Service Delivery Automation?

SDA or Service Delivery Automation is a type of process automation that deals with customer-facing operations like raising and tracking tickets, answering queries, resolving requests, etc. Such automation help companies deliver or provide their service to the customer in the more efficient way possible using technology, rather than the manual procedure of catering to them.

Companies currently use dashboards or platforms to do so but these still require manual tasks to be done every time someone opts for any service. SDA takes it one step above and integrates various systems and processes, establishes the flow of data, and removes all the things manual from the procedure.

Ultimately, SDA is the automation of manual human actions using AI technology. It requires the coordination of various business functions to achieve the desired results. These business functions fall under different customer-facing departments. Hence, a data flow improves the understanding of the customer journey.

Frequently Asked Questions about Service Delivery Automation (SDA):

How does Service Delivery Automation work?

It integrates multiple systems and removes manual interventions, ensuring seamless service delivery to customers.

Why is SDA important for businesses?

SDA facilitates operational efficiency, productivity gains, and improved customer experience.

Which industries benefit from Service Delivery Automation?

SDA has a lot to offer businesses that deal with a lot of customers, such as telecom, IT services, and support.

What technologies are involved in Service Delivery Automation?

SDA frequently makes use of technologies like AI, machine learning, and robotic process automation (RPA).

Category

What Is Service Delivery Automation & Why Is it Important?

What Is Service Delivery Automation?

Frequently Asked Questions about Service Delivery Automation (SDA):

Want to Learn more about Business Innovation?

Download our free marketing checklist to ensure your business always stays on top. We’ll send the e-book/pdf right in your mailbox

Get In Touch

FOLLOW US ONLINE

Product
Strategy

Intelligent
Automation

Customer
Experience

Integrations

Bespoke

SugarCRM

Category

What Is Service Delivery Automation & Why Is it Important?

What Is Service Delivery Automation?

Frequently Asked Questions about Service Delivery Automation (SDA):

Recommended For You

Want to Learn more about Business Innovation?

Download our free marketing checklist to ensure your business always stays on top. We’ll send the e-book/pdf right in your mailbox

Get In Touch

Let's Talk About Your Needs